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Need your stimulus money? You're not alone.

James Martin/CNET


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If you've been running into problems trying to use the IRS's online tool for tracking your coronavirus stimulus check or setting up direct deposit so the government's one-time payment goes right into your bank account, you're not alone. It's been well documented in CNET comments, news articles and on Twitter that the IRS portal, called Get My Payment, doesn't always work for everyone. We wanted to find out why, and how you can try to bypass any roadblocks.

If you're not able to use the Get My Payment tool for whatever reason, you'll be receiving your check by mail instead of via direct deposit, a process that the government said could take up to 20 weeks. The first checks went out in the mail about two weeks ago. If you haven't received your stimulus check yet, filing through the IRS tool could still get you your money faster. Here's how you can check with the USPS when you'll get your payment in the mail.





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We looked into some of the common issues why Get My Payment may not be working for everyone as intended. This list isn't exhaustive and may not apply to your particular situation. We've reached out to the IRS multiple times for more information about these issues.  

In some cases, there may be nothing to do but wait and try again with the online portal or wait for your check to arrive in the mail instead of in your bank account. If you're worried about making rent or agen baccarat car payments before your stimulus money arrives, or you need information about filing for unemployment, we have some additional resources to help.

Read more: What to expect when coronavirus lockdown ends and cities reopen